Privacy Policy

This Privacy Policy explains how AP Resourcing Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use PipeToChat. We are committed to protecting your privacy and processing your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

AP Resourcing Ltd is the data controller for personal data processed through PipeToChat.

You can contact us here.

2. Personal Data We Collect

2.1. Account Data

When you create an account, we collect:

• Your name
• Your email address

2.2. Payment Data

Payment processing is handled by our third-party payment providers, Polar.sh and Stripe. We do not store your full payment card details. These providers may collect:

• Payment card information
• Billing address
• Transaction history

Please refer to Polar.sh’s Privacy Policy and Stripe’s Privacy Policy for details on how they handle your payment data.

2.3. Integration Data

When you connect PipeToChat to your Pipedrive and Google Chat accounts, we process:

• Pipedrive deal information (deal names, values, stages, and related contact details)
• Pipedrive activity data relevant to your configured notifications
• Google Chat space identifiers for message delivery

2.4. Usage Data

We use PostHog to collect analytics data about how you use PipeToChat, including:

• Pages visited and features used
• Device and browser information
• IP address (anonymised)
• Session duration and interaction patterns

This data helps us improve the service and user experience.

3. How We Use Your Data

We process your personal data for the following purposes:

Purpose	Legal Basis
Providing the PipeToChat service	Performance of contract
Processing payments	Performance of contract
Sending service notifications and updates	Performance of contract
Improving our service through analytics	Legitimate interest
Responding to support requests	Performance of contract
Complying with legal obligations	Legal obligation

4. Data Sharing

We share your data only with the following third parties, solely to provide and improve our service:

Third Party	Purpose	Location
Pipedrive	CRM integration (as authorised by you)	EU/US
Google Chat	Notification delivery (as authorised by you)	USA
Polar.sh	Payment processing	USA
Stripe	Payment processing	USA
Digital Ocean	Cloud hosting	USA
PostHog	Analytics	EU/US

We do not sell your personal data to third parties.

5. International Data Transfers

Your data may be transferred to and processed in the United States by our service providers. These transfers are protected by:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office
• The service providers’ compliance with applicable data protection frameworks

6. Data Retention

We retain your data for the following periods:

Data Type	Retention Period
Event data (Pipedrive notifications)	15 days, then automatically and permanently deleted
Account data (settings, billing info, configuration)	1 year after account cancellation, then automatically deleted
Analytics data	12 months

You may request earlier deletion of your account data at any time by contacting us.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access - Request a copy of the personal data we hold about you
• Right to rectification - Request correction of inaccurate or incomplete data
• Right to erasure - Request deletion of your personal data
• Right to restrict processing - Request limitation of how we use your data
• Right to data portability - Request your data in a machine-readable format
• Right to object - Object to processing based on legitimate interests
• Right to withdraw consent - Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us. We will respond to your request within one month.

8. Cookies and Tracking

PipeToChat uses cookies and similar technologies:

Cookie Type	Purpose	Duration
Essential cookies	Service functionality and authentication	Session
Analytics cookies (PostHog)	Understanding service usage and improvements	12 months

We do not use advertising or marketing tracking cookies.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of data at rest
• Access controls and authentication
• Regular security assessments
• Secure cloud infrastructure (Digital Ocean)

10. Children’s Privacy

PipeToChat is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Links

PipeToChat may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service. The “last updated” date at the bottom of this policy indicates when it was last revised.

Your continued use of PipeToChat after changes take effect constitutes acceptance of the updated policy.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first. We will endeavour to resolve your complaint promptly.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

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This Privacy Policy was last updated on 31 January 2026.